Terms of service

 

Terms & Conditions – Axerios (Genz Prints)

OVERVIEW

Welcome to Axerios (Genz Prints). We’re truly happy to have you here. Throughout these Terms & Conditions, the words “we”, “us”, and “our” refer to Axerios, while “you” refers to our customer — an important part of our growing community.

Our website is designed to provide you with a smooth, enjoyable, and secure shopping experience. We operate using Shopify, which helps us manage orders, payments, and delivery safely and efficiently. By accessing our website, browsing our products, or placing an order, you agree to follow these Terms & Conditions along with our Privacy Policy. If you do not agree with any part of these terms, we kindly request that you do not use our services.

USE OF OUR WEBSITE

When you use our website, we expect all interactions to be genuine and respectful. This means you should only use the platform to browse products, make legitimate enquiries, or place valid orders. Providing false, misleading, or incomplete information can affect your order and may lead to cancellation.

We also expect users not to misuse the website in any way, including attempting to damage, hack, or interfere with its functionality. These rules are in place to ensure that every customer has a safe and fair experience while shopping with us.

ACCOUNT & RESPONSIBILITY

If you create an account or use our services, you are responsible for maintaining the confidentiality of your login details. Any activity that occurs under your account is considered your responsibility. We recommend using a secure password and not sharing your account information with others.

Your account is personal to you, and it should not be transferred, sold, or shared with anyone else. This helps us protect your information and ensures a secure shopping environment.

PRODUCT INFORMATION

We take great care to present our products as accurately as possible, including images, descriptions, and details. However, since products are viewed on different screens and devices, there may be slight differences in color or appearance compared to what you see online.

In addition, small variations in prints or finishes can occur due to the nature of manufacturing. We also reserve the right to update product details, change pricing, or discontinue items at any time without prior notice. These changes help us keep our collections fresh and up to date.

PLACING AN ORDER

When you place an order on our website, you are making an offer to purchase a product. After placing the order, you will receive an order confirmation email or message. Once your order is shipped, you will receive a shipping confirmation with tracking details on email or message.

It is important to understand that your order is only officially accepted once the payment has been successfully processed. While we always aim to fulfill every order, there may be situations where we need to cancel or decline an order. This can happen if a product is out of stock, if there is an error in pricing, or if the order appears suspicious. In such cases, we will inform you and process any applicable refund.

PRICING & PAYMENTS

We make every effort to ensure that all prices listed on our website are accurate and up to date. However, prices may change from time to time without prior notice. The final amount you pay will include the product price, shipping charges, and any applicable taxes.

In the rare case of a pricing error, we will notify you as soon as possible and give you the option to continue with the corrected price or cancel the order. All payments made on our website must be valid and authorized. Providing incorrect or unauthorized payment details may result in order cancellation.

SHIPPING & DELIVERY

We aim to deliver your orders as quickly and efficiently as possible. Estimated delivery times are shown during checkout, but these are not guaranteed and may vary depending on your location and external factors.

Delays can sometimes occur due to courier issues, weather conditions, or other unforeseen circumstances. While we work closely with our delivery partners, once the order is handed over to them, the delivery process is managed by the courier service. Delivery is considered complete once the product reaches the address provided by you.

RETURNS & EXCHANGES

We understand that sometimes a product may not meet your expectations, which is why we offer a return option within 10 days of delivery for eligible items. To qualify for a return, the product must be unused, unwashed, and in its original condition with all tags and packaging intact.

However, certain items cannot be returned due to hygiene and safety reasons. These include items such as innerwear, masks, socks, caps, and certain fitted clothing. Products purchased during sale or special promotions may also be non-returnable.

Before returning any product, it is important to contact our support team for approval. This ensures a smooth and verified return process.

REFUND POLICY

Once your returned product is received and inspected, we will process your refund accordingly. Please note that shipping charges are not refundable. Depending on the situation, refunds may be issued as store credit (wallet balance).

If you receive a product that is damaged, defective, or incorrect, you must inform us within 24 hours of delivery with proper proof such as Opening parcel video. This helps us resolve your issue quickly and fairly.

WALLET / STORE CREDIT

In some cases, refunds or adjustments may be provided in the form of store credit. This wallet balance can be used for future purchases on our website. However, it cannot be transferred to another account or withdrawn as cash.

This system helps make future shopping quicker and easier for you.

PRODUCT QUALITY GUARANTEE

We stand behind the quality of our products. Certain items may come with a limited guarantee that covers manufacturing defects such as stitching issues, fabric problems, or print defects.

However, this guarantee does not cover damage caused by improper use, incorrect washing methods, or normal wear and tear over time. All claims are carefully reviewed to ensure fairness and authenticity.

INTELLECTUAL PROPERTY

All content on our website, including designs, images, logos, and text, belongs to Axerios and is protected by intellectual property laws. You are not allowed to copy, reproduce, or use any of our content without permission.

This helps us protect our brand identity and creative work.

THIRD-PARTY SERVICES

Our website may include services provided by third parties, such as payment gateways or delivery partners. While we choose reliable partners, we are not responsible for their independent policies or actions. Any issues related to these services should be addressed directly with the respective provider.

PROHIBITED USE

To maintain a safe and respectful environment, users must not engage in any illegal or harmful activities on our website. This includes spreading malware, attempting unauthorized access, or misusing the platform in any way.

If such behavior is detected, we reserve the right to restrict or terminate access to our services.

DISCLAIMER

All products and services are provided “as available” without any guarantees that they will meet every expectation. While we strive for accuracy and quality, we cannot guarantee that the website will always be error-free or uninterrupted.

LIMITATION OF LIABILITY

Axerios will not be held responsible for any indirect or unforeseen damages that may arise from the use of our website or products. This includes delays, delivery issues, or losses beyond our control.

TERMINATION

We reserve the right to suspend or terminate access to our website if these Terms are violated or if any fraudulent activity is suspected. This helps us maintain a secure and trustworthy platform for all users.

GOVERNING LAW

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of our services will be handled under the jurisdiction of your selected business location, such as Delhi.

CHANGES TO TERMS

We may update or modify these Terms & Conditions from time to time. It is your responsibility to review them periodically. Continued use of our website means you accept any updated terms.

CONTACT US

If you have any questions, concerns, or need support, we are always here to help.

Email: axeriosgenzprints@gmail.com
Phone: 9540589758

❤️ OUR COMMITMENT TO YOU

At Axerios, we don’t just sell products — we build relationships. Every order you place means a lot to us. We are committed to being honest, transparent, and supportive at every step.

If something ever goes wrong, we will always do our best to make it right.