Shipping policy

Shipping Policy – Axerios

 

At Axerios, we know how exciting it is to receive your order 🎁
That’s why we focus on delivering your products quickly, safely, and smoothly, while keeping everything clear and transparent.


Order Processing Time

Once you place your order, our team starts preparing it with care.

  • Orders are processed within 1–3 business days

  • During sales or high-demand periods, it may take slightly longer

👉 We always aim to dispatch your order as quickly as possible.


Shipping Time

After dispatch, delivery usually takes:

  • 3–7 business days across most locations in India

  • Remote locations may take slightly longer depending on courier availability

💡 You will receive tracking details to stay updated on your order.


Shipping Charges

We keep our shipping charges simple and transparent:

  • Prepaid Orders: ₹60 shipping fee (Free Shipping order above 999+)

  • Cash on Delivery (COD): ₹120 shipping fee

👉 These charges will be clearly shown at checkout before you place your order.

⚠️ Please note: Shipping charges are non-refundable.


Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) for your convenience 🤝

How COD Works:

  • You can pay in cash at the time of delivery

  • COD availability may depend on your location


Important COD Guidelines:

  • Please ensure someone is available to receive the order

  • Keep the exact amount ready for a smooth delivery

  • Orders may be confirmed via call or message before dispatch


Failed COD Orders

  • If a COD order is not accepted at delivery,
    future COD options may be limited for your account

👉 We request you to use COD responsibly to help us serve you better.


Order Tracking

Once your order is shipped:

  • You will receive a tracking link via SMS or email

  • You can track your order anytime easily


Order Cancellation

  • Orders can only be cancelled before dispatch

  • Once shipped, cancellation is not possible

👉 However, you can still request a return after delivery if eligible.


Delivery Issues

If you experience:

  • Delayed delivery

  • Incorrect delivery status

  • Damaged package

👉 Contact us immediately at:
📧 axeriosgenzprints@gmail.com

We’ll resolve your issue as quickly as possible.


Incorrect Address or Failed Delivery

Please double-check your details before placing your order.

  • Incorrect address or phone number may cause delivery failure

  • Re-shipping charges may apply


Shipping & Returns Connection

  • Return requests must be approved before shipping items back

  • Refunds are issued as Axerios Wallet Credits

  • Shipping charges are non-refundable


Need Help?

We’re always here for you 💙

📧 axeriosgenzprints@gmail.com


❤️ Final Note

At Axerios, we aim to deliver more than just products —
we deliver a smooth, reliable, and stress-free experience.

Thank you for being part of our journey.