Refund policy

Returns, Exchanges & Refund Policy – Axerios

 

At Axerios, you’re part of our family ❤️
We believe your shopping experience should feel easy, transparent, and stress-free — even when you need a return or exchange.

Please read below for a complete understanding of how everything works.


Return Policy (10-Day Window)

We accept returns within 10 days from the date of delivery for orders placed outside of sale or promotional periods.

This gives you enough time to:

          Check your product properly

          Make sure it meets your expectations


Condition for Returns (Important)

To ensure a smooth return process, items must be:

1. Unused and unworn

2. Unwashed and in original condition

3. With all tags attached

4. Packed in original packaging

👉 If a product looks used, damaged, or altered, the return may not be approved (unless it was delivered in that condition).


Non-Returnable Items (Hygiene & Safety)

For hygiene and safety reasons, some items are not eligible for return:

        Shorts, Bodysuits

        Crop Tops, Tank Tops, Baby Tees

        Gym T-Shirts

👉 These products are restricted to maintain quality and cleanliness for all customers.


Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect:

 1. Please contact us as soon as possible ( in 24 hrs on delivery)

 2. Share unboxing video and clear photos. (Without edits)

 3. Our support team will carefully review and assist you

💙 We make sure genuine issues are resolved quickly and fairly.


Refund Policy (Axerios Wallet System)

To make refunds fast and hassle-free, all approved refunds are issued as Axerios Wallet Credits.

How it works:

1. Once your return is approved and inspected

2. The amount is added to your Axerios Wallet

3. You can use it anytime for future purchases

Why this is better for you:

⚡ Faster processing (no waiting for banks)

🛍️ Instant reuse for your next order

💙 Smooth and reliable experience

👉 Please note: Shipping charges are non-refundable.


Exchange Policy (10-Day Window)

We accept exchanges within 10 days of delivery (for non-sale items).

Price Difference Handling:

1. If the new product costs more, you can pay the difference easily

2. If the new product costs less, the remaining amount is added to your Axerios Wallet

👉 This keeps everything simple and flexible for you.


Product Availability (During Exchange)

If the requested exchange item is not available:

1. The full product value will be added to your Axerios Wallet

2. You can use it to place a new order anytime


1-Month Quality Guarantee

We offer a 30-day guarantee on selected products against manufacturing defects.

Covered Categories:

1. Premium Supima Cotton T-Shirts

2. Hoodies (Fleece) (Only 400 gsm)

3. Bottoms (Joggers, Sweatpants)

👉 This guarantee applies only to products purchased at full price (MRP).


What the Guarantee Covers

1. Stitching 

2. Faulty zippers, buttons, or elastic

3. Fabric discoloration or uneven dye

4. Excessive pilling or fabric defects

5. Missing or misplaced design elements

6. Visible defects affecting look or function


 What is Not Covered

1. Damage due to washing or improper care

2. Normal wear and tear over time

3. Any alterations after purchase

4. Accidental damage or misuse

5. Exposure to harsh chemicals or environment

👉 We focus on genuine manufacturing issues only.


Return & Exchange Process (Simple Steps)

You can request a return or exchange through our support:

  1. Contact us via email

  2. Share order details and issue

  3. Our team reviews your request (within 24–48 hours)

Once approved:

           Reverse pickup will be arranged (if applicable)

           Please pack the product securely as received

💡 We guide you at every step for a smooth experience.


Sale & Flash Sale Policy

1. Items purchased during sale or flash events are not eligible for exchange or return

2. Some categories may also be excluded from exchange

👉 This helps us manage discounted inventory fairly.


Order Cancellation

Orders can only be cancelled before they are dispatched from our warehouse.

Once shipped, cancellation is not possible — but you can still request a return after delivery (if eligible).


Need Help? We’re Always Here

If you have any questions or need support:

📞 Phone: (9540587589)
📧 Email: axeriosgenzprints@gmail.com

We’re always here to help our Axerios family 💙


❤️ Final Note

At Axerios, we don’t just sell products — we build trust.

Our goal is to make sure that even returns and exchanges feel
easy, smooth, and worry-free for you.

Thank you for choosing Axerios.